AS OF OCTOBER 22, 2020
Effective 5:00 a.m. on Monday, November 2, and until further notice, Gun Lake Casino will reduce hours of operation. The casino will enhance the Play It Safe Initiative with overnight closure from 5:00 a.m. to 9:00 a.m. each day for rigorous deep cleaning.
In addition to increased cleaning procedures and heightened methods of prevention, the frequency of Coronavirus testing for Team Members has also increased.
We are committed to protecting the health and safety of our community; we sincerely thank our Guests and Team Members for their continuous support, compliance and patience as we move forward together. Gun Lake Casino will continue to monitor and adjust all implemented safety procedures and preventative measures as we navigate through the Coronavirus pandemic.
MICHIGAN SUPREME COURT RULING & PLAY IT SAFE:
At Gun Lake Casino, our top priority has always been protecting the health and safety of our community and since the start of the outbreak, preventing the spread of COVID-19.
As many Guests are aware, the Michigan Supreme Court has announced that Governor Gretchen Whitmer no longer holds the authority to continue Michigan’s emergency order. This new ruling has caused many to question what will happen next and if the safety modifications at Gun Lake Casino will change. The new ruling by the Supreme Court only pertains to the State of Michigan, which Gun Lake Casino is not governed by. As a federally recognized Indian Tribe, the Gun Lake Tribe is a sovereign government and will continue to make decisions to protect our community.
Gun Lake Casino is committed to our Play It Safe Initiative. The new Supreme Court rulings will not affect or change the Play it Safe Initiative and the following key points remain until further notice:
- Indoor smoking is not permitted.
- Gun Lake Casino is open 24/7 to all Guests 21 years of age and older.
- Masks are required. Exceptions include those times when a Guest is consuming F&B products, when smoking in an outdoor designated area, for identification purposes and when otherwise directed by GLC staff.
- If you are experiencing symptoms related to COVID 19 – (Coughing, Fever, Shortness of Breath) you and the Guests traveling with you will not be allowed to enter the property.
- If you have any recent air travel (within 14 days) you and the Guests traveling with you will not be allowed to enter the property.
- An enhanced thermal imaging system is used for temperature scans of all Guests.
From the very beginning, Gun Lake Casino has voluntarily adapted and changed policies to protect the health and safety of all Team Members and Guests. Every decision made by leadership will continue to reflect the safety recommendations from Gun Lake Tribe’s Health and Human Services (HHS) and the Allegan County Health Department.
- Indoor smoking is no longer be permitted inside Gun Lake Casino. For Guests’ convenience, outdoor smoking accommodations will be clearly identified and located near the East and West entrances of the casino.
- Gun Lake Casino is open 24/7 to all Guests 21 years of age and older.
Masks are required. Exceptions include those times when a guest is consuming F&B products, when smoking in an outdoor designated area, for identification purposes and when otherwise directed by GLC staff.
If you are experiencing symptoms related to COVID 19 – (Coughing, Fever, Shortness of Breath) you and the guests traveling with you will not be allowed to enter the property.
If you have any recent air travel (within 14 days) you and the Guests traveling with you will not be allowed to enter the property.
- An enhanced thermal imaging system is used for temperature scans of all Guests.
- No valet parking.
OFFICIAL STATEMENT ON COVID-19
At Gun Lake Casino, our top priority has always been protecting the health and safety of our community and since the start of the outbreak, preventing the spread of COVID-19. As our community regenerates and moves into a new sense of normalcy, Gun Lake Casino is committed to our Play It Safe Initiative and staying open
Gun Lake Casino is a critical business to the Gun Lake Tribe and to the local communities that we serve through revenue sharing distributions. We are proud to provide financial stability and healthcare benefits for over 1,200 Team Members, vital support to a multitude of non-profit organizations and resources to the entirely independent community of Gun Lake Tribal Citizens.
Please rest assured that Gun Lake Casino is strictly adhering to the direction of local health officials regarding Coronavirus prevention, as we continue to offer THE BEST DAYS in West Michigan.
While we remain open, Gun Lake Casino is committed to:
- Operating with integrity and providing all accurate COVID-19 updates and responses only on the Gun Lake Casino website and through internal communication to our Team.
- Protecting the confidentiality of all Team Members and Guests.
- Continuing to implement the Play It Safe Initiative based on community needs and the recommendations of both the Allegan County Health Department and Tribal Health and Human Services (HHS).
- Team Members with a positive test result are required to self-quarantine for a minimum of 14 days and receive a negative Coronavirus test before returning to the property.
- All Team Members identified through contact tracing in close contact with a positive case are notified immediately, required to self-quarantine for a minimum of 14 days and remain off property until a negative Coronavirus test result is received.
- Gun Lake Casino utilizes heightened testing requirements for all Team Members working in guest-facing roles. This higher volume, regular testing pattern further protects both Team Members and Guests by providing early detection.
For the latest updates on our response to Coronavirus, visit gunlakecasino.com/play-it-safe.
Our Commitment to Your Health and Safety
The top priority for Gun Lake Casino remains the health and safety of our Guests and Team Members — and the best interest of this community is at the core of every thought-out decision made.
In the ongoing effort to support this community, Gun Lake Casino and the Gun Lake Tribal Gaming Authority entered an extended voluntary closure of our operations in response to the COVID-19 pandemic. Please rest assured that during this time, we continued to support and take care of our Team Members. Today, we are excited to announce our plans to begin a phased reopening beginning 8AM on Monday, June 8, 2020.
Our Guests and Team Members are eager to come back to The Best Days, and in preparation for our reopening, we have worked conscientiously to put extra safeguards and measures in place to ensure your continued health and safety. The result of these efforts is the Gun Lake Casino Play It Safe Initiative.
Play It Safe is the culmination of hundreds of hours spent thinking about our community and represents what we will do to keep our Guests, Team Members and community at large safe. Each operating department within Gun Lake Casino has developed specific, detailed policies and procedures to adapt to new circumstances and new information. All protocols are based on the most up-to-date information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and the Gun Lake Tribal Health & Human Services Department on sanitization processes and cleanliness recommendations for the hospitality industry, as well as other pertinent industries.
As we move forward, we will continue to monitor guidelines and other public health innovations to revise these initiatives. Thank you for your patience as we do our part in supporting our community’s health and well-being. We look forward to welcoming you back soon and encourage you to Play It Safe with Gun Lake Casino.
Stay safe and well,
President & Chief Operating Officer
Gun Lake Casino is the ultimate entertainment destination in West Michigan, and we look forward to welcoming back our Guests. The initial casino opening will demonstrate a deliberate and caring approach to Play It Safe while giving our Guests the entertainment escape they have been waiting for. As we move forward, we will continue our phased reopening to enhance our Guest experience in a thoughtful manner — the health and safety of our Guests are at the forefront of each decision made. For now – Gun Lake Casino will be primarily smoke free and only Guests 21 years and up will be allowed entry.
Parking & Transporation
All arriving Guests will be directed to park inside our five-floor parking garage or in the West surface parking lot. Dedicated VIP parking remains accessible for our most loyal Guests. In our initial phase of opening, valet operations will be unavailable, and all bus routes will be discontinued, including the Gun Lake Casino Express.
entering the best days
Gun Lake Casino is known for providing superior Guest service, and this tradition will continue after you enter the building. One of our friendly Team Members will greet you and your party to assist with checking in through a two-part, non-invasive thermal screening process. Guests will be required to remove their face mask upon entry, provide valid identification, and answer screening questions.
For your protection, face masks are required while visiting with the exception of times when you are consuming F&B products or smoking in a designated area. You are welcome to wear your own personal face mask and/or gloves. Each Guest will be offered a mask upon entry if they do not have their own PPE.
RSVP For a Great meal
An advanced reservation system has been prepared for Sandhill Café to monitor Guest counts, reduce lines for entry and assist in proper social distancing. Guests can RSVP here to reserve a dining time for their party. Registering for the wait list can be done in person at the casino as well. Guests are encouraged to enjoy the gaming amenities at Gun Lake Casino until they are paged for their reservation.
Gun Lake Casino will institute new measures and procedures to ensure the health and safety of our Guests and Team Members. Initiatives include adjusting our operating hours, opening with limited attendance, increasing frequency of sanitization and disinfection, and the following:
Guests 21 years and up can experience The Best Days 24/7 for slots, cage, table games, Sandhill Cafe, and beverage floor service.
The sounds, the lights, the feel of a jackpot win — it’s all here! Enjoy your favorite games with adequate social distancing provided by powering off every other game. For your protection, hand sanitizers and sanitizing wipes are available for your personal use.
The thrilling play of your favorite games will be here with limited max occupancy for each game type. The Poker room will remain closed until further notice.
From the chocolate drizzles to the steak’s hot sizzle – our creative chefs have been getting ready to serve you. Sandhill Café will feature a new menu that is sure to please.Sandhill Café: Open 24/7
Sandhill Café Grab & Go: Open 24/7
Harvest Buffet will remain closed until further notice.
Thermal cameras will be installed at every entrance, allowing for discreet, non-invasive two-part entry screening for all Guests and Team Members. Any person displaying a temperature of 100.4°F or higher will undergo a secondary screening in a private, isolated area. Those with a temperature confirmation through the secondary screening will be not be allowed to enter and will be directed to seek appropriate medical care.
PERSONAL PROTECTIVE EQUIPMENT (PPE) FOR GUESTS
A face mask is required during your visit — you are welcome to wear your own personal face mask and/or gloves. Each Guest will be offered a mask upon entry if they do not have their own PPE. For your safety and security, masks that cover the entire face are prohibited. Guests may be asked to remove any face coverings, including masks, for identification.
CLEANING PUBLIC SPACES
Significant enhancements beyond nightly deep cleaning procedures have been implemented for all public spaces. Dedicated, highly attentive Team Members will continuously sanitize all entrance doors, door handles, elevators, slots, chairs, restrooms, Kiosks, ATMs, ledges, counters, hand rails, etc.
Over fifty (50) hand sanitizer stations are available in Guest areas for your convenience throughout the building in frequently traveled areas.
The latest technology has been secured to further improve sanitation, including electrostatic sprayers. The electrostatic process atomizes cleaning products with highly pressurized air. The droplets pass an electrode, creating a magnetically charged spray that seeks out and wraps all touch points and room surfaces. Hospital-grade disinfectant recommended by the CDC and WHO will be utilized with this technology in all public areas.
TABLE GAMES CHIPS & CARDS
The frequency of sanitization of table game chips will be increased to augment the current rigorous standards of cleanliness already in place. Similarly, the current standard for table game card change-outs will be enhanced to further limit the amount of card touches in all game types, including baccarat, carnival games, blackjack and poker games.
We are all together by staying apart these days. Guests and Team Members are required to practice social distancing of at least six feet while standing in lines, using elevators and using amenities within the building. Appropriate signage and reminders to help comply with local mandates are in place.
All face-to-face Guest services, including cashiers and GLC Rewards Centers, will utilize every other workstation to increase separation between Team Members. Automated services like ATM/ticket redemption kiosks and Promotional Kiosks will be available in a staggered pattern with wipes and hand sanitizer dispensers. Coat check services will be unavailable in the first phase of opening..
RESTAURANTS AND BARS
Operational adjustments have been made at all venues to allow adequate distancing. Updates include removing every other chair or barstool, powering down every other bar-top slot machine, and limiting overall seating capacity within each venue. Condiments will be provided in single-use packets in dining venues.
Upon arrival, all Guests will enter through our parking garage and may utilize the elevators. Signs are placed in the lobby areas to remind Guests to limit riders to four Guests per elevator.
Our dedicated first response team of EMTs has been fully trained with sufficient PPE provided to address all medical situations. In the event of a suspected positive case of COVID-19 in any Guest or Team Member area, the area will be quarantined off for a full terminal cleaning process to be completed using cleaning products that meet the Environmental Protection Agency (EPA) guidelines to kill COVID-19. The area will reopen after it is thoroughly cleaned and dry.
At Gun Lake Casino, our priority focus has always been taking care of our Team Members. With their best interest at heart, we have implemented the following initiatives focused on health and safety:
All Team Members will receive dedicated training as part of their return to work path. Training will provide specific focus on COVID-19 safety and sanitation protocols and comprehensive training on the use of personal protective equipment (PPE). Gun Lake Casino is known for providing superior Guest service and included in the training are best practices for to how ensure continued excellence while maintaining proper social distancing.
Personal Protective Equipment (PPE)
Team Members will be provided appropriate PPE based on their position and duties as well as upon request. All Team Members will wear face coverings during work hours, as approved by management, where they cannot maintain six feet social distancing. Gloves will be provided to Team Members that are in direct contact with our Guests.
All shared high-touch tools and equipment will undergo sanitization before, during, and after each shift or anytime equipment is transferred to a new Team Member. Equipment examples include phones, radios, computers, payment terminals, kitchen tools, engineering tools, cleaning equipment, keys, time clocks, and all other high-touch items throughout the property.
Team member areas
Frequency of cleaning and disinfecting high traffic back of house areas has been increased with emphasis on Team Member entrances, open office spaces, conference rooms, training rooms, restrooms, and the Team Member dining room.
TEAM MEMBER testing
Team Members will receive COVID-19 testing on a regular basis. Testing schedules are determined by the amount of contact with Guests. Positive tests will result in a Team Member not being allowed to return to work until cleared to do so by a healthcare professional, and contact tracing will be conducted.
When are you reopening?
Gun Lake Casino is currently open 24/7 for all guests 21 years of age and older.
What if my slot machine cash-out voucher expires while the casino is temporarily closed?
All slot machine cash-out vouchers are valid for 90 days from issuance. Bring any voucher that expired during the temporary closure to the Gun Lake Casino Cage Cashier after we open for assistance within 90 days of reopening.
What will happen to my GLC Rewards tier points?
With our new GLC Rewards program, you have one year to earn tier points. Your tier points will not expire or change during our temporary closing, and you have until December 31, 2020, to earn the highest tier possible.
Will my GLC Rewards Dollars and Rewards Points expire?
With our new GLC Rewards program, Rewards Dollars and Rewards Points expire after twelve months of inactivity.
What happens to my unused FREE Slot Play?
All promotions and offers scheduled during our temporary closure were cancelled. You will receive an email notification with any new offers that begin after our reopening.
What happens to birthday offers during the temporary closure?
All promotions and offers scheduled during our temporary closure were cancelled, including birthday offers.
How can I request my win/loss statement?
You can access your win/loss statement by logging into our player portal at gunlakecasino.com.